Medicaid Renewal Information for Members

Annual Medicaid renewals began again on April 1, 2023. The most important thing you can do right now is to update your contact information so that the Rhode Island Medicaid program can send you the notices and information you need to keep or transition your health insurance.

Online or mobile app:

Contact your health insurance managed care organization:

  • Do you have an insurance card from Neighborhood Health Plan of Rhode Island, Tufts Health RITogether Plan (RITogether) or UnitedHealthcare Community Plan (UHCCP)? Call the number on the back of your card for assistance in updating your contact information. Be sure to give them permission to share this information with the State of Rhode Island (Option not available to the Department of Children, Youth, and Families, Medicaid-Medicare plan members, or traditional fee-for-service Medicaid members).

Over the phone:

  • Call HealthSource RI (HSRI) at 1-855-840-4774 (Monday through Friday, except holidays, from 8 a.m. – 6 p.m.).
  • Customers can call United Way’s 211 number for help accessing their customer portal account or to learn more about the technology resources available.

In person: 

  • Staff at the Rhode Island Department of Human Services (DHS) offices can assist customers in person. Click here for a list of DHS regional offices.

Sign up to get text message reminders and updates about your Medicaid coverage!

You can sign up to get text messages in your customer portal account. This is a great way for us to share timely information with you. It’s easy to set up, too. All you need is a customer portal account and a cell phone number!

To opt-in for text messages, log in to your account on healthyrhode.ri.gov. Visit your “My Profile” page and under the “My Contact Information” section, check the “Sign up for Text Messages” box. Clicking the check box displays instructions on how to complete the process and validate your cell phone for text messaging.

If you have any trouble opting in, you can contact HSRI or DHS call centers and talk to a customer service representative.

Medicaid members: sign up to get text messages about your coverage!

Not everyone will be renewed at the same time. Use the Medicaid Renewal Lookup Portal to find your anticipated Medicaid renewal date.

The portal can be changed to English, Spanish, and Portuguese. Up in the right top corner of the portal, it says “translate to” if you want to switch to a different language. If someone is helping you renew, they can use the portal, too.

The portal is easy and secure. You don't need to log in with an email or password. Here’s what you need to do:

  • Enter the Medicaid ID number on your white Anchor card.
  • Enter your date of birth.

The portal will tell you when you can expect to renew. But remember, your renewal date may change so check back often.

You can also find your anticipated Medicaid renewal date, by logging in to your account at healthyrhode.ri.gov and looking for “My Renewal Information”.

Once you know your anticipated renewal date, you can get ready. You should:

  • Update your contact information. 
  • Watch your mail for a yellow or green notice.

When your notice comes in the mail, read it and take action right away. Your notice will tell you what you should do. You will only be able to take action to renew your health coverage once you get this later.

As part of the renewal process, the State may ask you to submit more documents. There are many ways you can submit documents, including in-person, online, or by-mail options that are listed below.

healthy rhode portal
healthy rhode app
map of ri
Mail in or scan options. RI DHS scan center: 1 reservoir avenue in Providence. 249 Roosevelt Avenue in Pawtucket. Ask for a receipt. Mail (copies only) to PO Box 8709, Cranston RI 02920-8787